FAQ
Frequently Asked Questions
Product Questions
- Q: Are your printers compatible with Windows and Mac?
A: Yes, our portable, handheld, and industrial label printers support both Windows and Mac systems.
- Q: What types of labels can your printers use?
A: Our printers support paper labels, synthetic labels, and polyester labels, depending on the printer model.
- Q: Do your printers require ink?
A: Our thermal printers do not require ink; they use heat to print on thermal labels.
Consumables Questions
- Q: Do you provide label rolls and thermal transfer ribbons?
A: Yes, we manufacture label rolls and thermal transfer ribbons compatible with our printers.
- Q: Can I buy consumables separately?
A: Yes, we supply label rolls and ribbons separately for distributors and end users.
Software Questions
- Q: Do you provide label printing software?
A: Yes, we provide professional label printing software for Windows, with support for barcode, QR codes, batch printing, and database import.
- Q: Is there software for asset tracking?
A: Yes, our Asset Tracking Management Software works with handheld and portable printers to generate asset and inventory labels.
Partnership & Distribution Questions
- Q: How can I become a distributor?
A: Submit an application through our Distributor Program page; our team will review and approve your request.
- Q: Do you support OEM/ODM services?
A: Yes, we provide flexible OEM/ODM solutions including logo, packaging, and software customization.
Shipping & Warranty Questions
- Q: What is your warranty policy?
A: We provide 12-month warranty for all label printers, covering manufacturing defects.
- Q: How long does delivery take?
A: Shipping time depends on the destination; typically 5–15 business days for international shipments.